BotsCrew is one of the best chatbot development companies out there.
In fact, it has been a trusted chatbot developer for innovative, customer-centric companies like Virgin, Samsung Next, and MARS.
What sets BotsCrew apart from its competitors is its intensive collaborative approach to chatbot development.
Unlike other chatbot providers, BotsCrew is extremely customizable. BotsCrew is with you throughout the development to deliver a product that perfectly fits your unique business needs.
Below, we take a look at the specifics of what makes BotsCrew such an impressive solution and what a comprehensive chatbot solution will cost your business in the long run.
Pros and cons of BotsCrew
Advantages
- Intuitive, easy-to-use platform
- Development of customs
- White Label Chatbots
- Integrate with any third-party software
- Handle cross-platform inquiries in one inbox
- Communicate in more than 100 languages
- Great customer support from the developer itself
- Personalized Analytics
Defect
- No free plan or free trial
- No mobile app
- Quite expensive
- No chatbot templates for DIY users
Features of BotsCrew
Knowing the pros and cons is a quick way to assess if BotsCrew is the right solution for you. However, an in-depth look at specific features is where you'll really find the right fit of the solution.
Custom Chatbot Development
Looking for a way to better condition your leads before they even reach your sales team? Or perhaps you want to serve your customers faster for quick and easy troubleshooting. Whatever the reason, BotsCrew can help you build a custom chatbot solution to fit your business needs.
BotsCrew takes a hands-on approach to turning your chatbot ideas into reality and will guide you every step of the way. You will first work together to create a chatbot vision based on your business needs and goals. You will even design your chatbot's personality during this stage.
You will then work closely throughout the process to ultimately create a Minimum Viable Product (MVP). This is the beta version of your ultimate chatbot and allows you to test, validate, and refine your chatbot's design and functionality. You can even ask the end user to actually use this version to make sure it ticks the boxes on the consumer side.
Once you're happy with the final product, your chatbot is ready to scale.
Building a custom chatbot is a significant investment. But you can rest easy knowing that your dedicated account manager will support you every step of the way. Development is completed in many iterations, so if you are not satisfied with the direction the chatbot is taking, you can redirect it in a moment's notice.
What's more, you own your data, right from the start. So if in the unlikely event you decide to leave BotsCrew, you will be able to take your hard work and investments with you.
Provide support on multiple platforms
Your customers are hanging out on multiple platforms, so why not reach them on the platform they love the most?
BotsCrew can help you build a chatbot that connects to multiple channels like Facebook, Messenger, WhatsApp, SMS, websites, etc. You can use any platform with an open API.
The best part is, you will be able to handle all inquiries in a single inbox right from your BotsCrew dashboard. No need to clone bots on every platform. Not only will this save your customer support team from having to open multiple tabs, but it will also help streamline questions to ensure no one is left out.
But what if you are a multinational with an international clientele?
BotsCrew can help you with that too. You see, your chatbot can be multilingual, speaking more than 100 different languages. Communicating with your customers in their own language is a great way to build a loyal and supportive customer base. It also allows you to cut costs when it comes to multi-language support.
SaaS Platform
Whether you create a fully custom solution or a DIY chatbot, you will have access to BotsCrew's comprehensive SaaS platform.
BotsCrew's SaaS platform is designed to be simple and easy to use, regardless of your technical expertise. It is designed to help you make small changes to your chatbot extremely easily without developer support all the time.
Your chatbot will definitely need some tweaking in the process as your customer base grows and changes. In the SaaS platform, you will be able to train your chatbot to be smarter and more intuitive without understanding the code.
This is especially helpful for anyone starting out with a do-it-yourself chatbot instead of a custom solution. You can add more questions and answers and build on existing conversations as you learn. You'll also be able to ensure a seamless transition from chatbot to live chat, to make the lives of both your customers and reps easier.
Infinite integration
One area where BotsCrew really stands out for users is its limitless integration possibilities. BotsCrew allows you to integrate your chatbot with whatever software you currently use – even competing software! This is especially impressive as it is something no other software offers.
All you need is for your software to have an open API and the rest is easy. And if you're having a hard time integrating your technology stack, BotsCrew walks you through the process to ensure your success.
We're talking software like email automation, point of sale, information sharing, accounting, CRM, analytics and reporting, and business management solutions. Seamless sharing of critical data across all software means everyone is on the same page and there is no double processing of data.
Having the ability to integrate your chatbot with your entire software stack also means you're more tunable and scalable than ever before.
More than just a sales tool
Think BotsCrew is just designed to help you drive sales? Think!
BotsCrew also has extensive experience in creating custom solutions for the healthcare industry. In fact, you could even say that BotsCrew is helping to revolutionize communication in the healthcare industry to improve communication between doctors and patients.
For example, Dr. Dean is a chatbot created to provide patients with reliable and trustworthy information about their symptoms or condition and treatment options. It even checks on the patient a few days later to offer additional advice if necessary.
This type of solution gives doctors the opportunity to connect with their patients on a whole other level and also ensures their patients don't follow the unfounded advice they find on Google.
BotsCrew also has a significant focus on chatbots for genetic testing. The chatbot is HIPAA compliant and shares important pre-test information with patients during their testing. After all, your genetic testing counselors probably spend a lot of time answering the same questions about tests. Instead of keeping patients waiting to receive an answer, your chatbot can provide them immediately.
Furthermore, your chatbot will automatically track everything in your EMR system, saving you hours of manual logging and ensuring medical records are always up to date.
There are also many other successful cases of BotsCrew's non-sales related chatbots, such as Annabot, a chatbot that is helping seniors combat loneliness and isolation during the global pandemic. There is also Ailira, a chatbot that is making legal services more widely available to people in Australia.
It is easy to see that a chatbot can have many functions and capabilities and bring a host of benefits to your business.
BotsCrew pricing and plan options
BotsCrew's valuation is neither straightforward nor forthcoming, but that's because developing a custom chatbot is not a simple task. We had to do quite a bit of research to understand the price of BotsCrew, and even then, the numbers we are about to share are only estimates. You will need to contact BotsCrew for custom pricing and plan options.
Reports suggest that BotsCrew's DIY chatbot product starts at around $600 per month, while others suggest a total investment in the range of $5,000.
However, BotsCrew says that the estimated price range for a high-quality chatbot is actually between $10,000 and $150,000.
So how much is it really going to cost you? Well, only BotsCrew can tell you that. But here's what we can tell you about the costs associated with a custom chatbot with BotsCrew.
Discovery stage
During the Discovery phase, BotsCrew will learn all about your business needs and goals, building a roadmap for your chatbot design. This phase can take anywhere from two days to six months and can cost anywhere from $5,000 to $20,000.
Proof of Concept (POC)
After the Discovery phase, BotsCrew will work closely with you to agree on the scope for the Proof of Concept (POC). The POC is an initial model that does not have all the functionality of the final product. You will be able to test and refine important features such as the design and functionality of the chatbot.
POCs can add $10,000 to $30,000 to the price of your chatbot.
Minimum Viable Product (MVP)
Finally, BotsCrew builds a Minimum Viable Product (MVP) or beta. At this stage, your chatbot is basically fully developed, but you will still have some room to modify the product and agree on goals, estimates, and deliverables.
An MVP costs between $15,000 and $100,000.
From here, BotsCrew can extend the MVP into a full-fledged chatbot. At this stage, further integrations can cost you between $1,000 and $10,000. But you'll also get access to the BotsCrew platform, where you can easily add small changes without developer help.
While BotsCrew may be more expensive, it is much more customizable than any of its competitors. Over time, your chatbot will also save you the costs of training and paying live customer support representatives, while still providing prospects with excellent customer service.
For a rough idea of what your ideal BotsCrew chatbot might cost you, take this quick quiz.
BotsCrew's Reputation
BotsCrew is well known for developing highly customized, professional chatbots from scratch. The expert development team is transparent, thoughtful and proactive throughout the entire development process.
One of the most striking is the limitless opportunities for integration. Users say that this aspect makes the software extremely flexible and allows for smooth data transfer across all business systems.
Users also really like how intuitive and easy the platform is to use and it allows you to handle questions from multiple platforms from a single dashboard.
One thing that BotsCrew lacks is a mobile app. This means that users cannot easily review requests or provide customer support on the go, and must instead revert to the desktop app.
Developing a chatbot with BotsCrew is also quite expensive, but users admit that its customizability far exceeds that of competitors. And while there's no free trial or trial plan, BotsCrew is happy to walk you through the many demos of the chatbot it has developed in the past to provide insight into its capabilities.
So, if you're a midsize or large enterprise looking to better meet the needs of your potential customers, serve your customers faster, or cut down on the number of support reps you hire, BotsCrew is the The perfect solution for you. It will help you do all of this and more without compromising the level of customer service you already provide.
But if you are a small business, startup or want to validate an idea with a higher level of management and don't have the budget for a custom solution, platforms like Drift, Chatfuel or Botsify will be more suitable. with your needs.
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