Vietinbank Call Center - Vietinbank Customer Care Hotline is free 24/7

Vietinbank Call Center is a portal that supports all products and services for customers without having to go directly to the counter to contact. So when there are any requests, questions or complaints, which hotline number can customers using BIDV's services contact?

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About Vietinbank

The Vietnam Joint Stock Commercial Bank for Industry and Trade in English is Vietnam Joint Stock Commercial Bank for Industry and Trade, abbreviated as Vietinbank. Vietinbank was established and put into operation on March 26, 1988 with its head office at 108 Tran Hung Dao, Hoan Kiem District, Hanoi.

Vietnam Joint Stock Commercial Bank for Industry and Trade Vietinbank
Vietnam Joint Stock Commercial Bank for Industry and Trade Vietinbank

After more than 30 years of continuous efforts to build and develop, Vietinbank currently has 155 branches and more than 1000 transaction offices in 63 provinces and cities nationwide; 7 member companies; 3 career units.

Vietinbank is the first and only Vietnamese bank that currently has 2 branches in Frankfurt and Berlin - Germany. In addition, Vietinbank also has representative offices in Laos, Myanmar..

According to the assessment, Vietinbank is the bank that develops the strongest brand value, belongs to the top 5 largest banks in Vietnam and the Top 300 most valuable banks in the world. Currently, Vietinbank provides a wide range of modern financial products and services, bringing international standards to Vietnamese banks.

Vietinbank Call Center 24/7

Customers who have any questions or need support about products or services or have complaints about service quality can directly contact Vietinbank's switchboard at the 24/7 customer care hotline number which is:

Vietinbank Call Center
Vietinbank Call Center


  • After calling the switchboard number you will receive an automatic greeting and instructions. You press 1 to select Vietnamese language and if you are a VIP customer press 8 for instructions.
  • Charges will be calculated from the time the switchboard picks up the phone. Fee is: 1,500 VND/minute
  • Call center to support customers 24/7, including holidays and Tet.

How to Call Vietinbank's Customer Care

The function keys when contacting Vietinbank customer care are as follows:

  • Key 1: To listen to instructions in Vietnamese.
  • Key 2: Support card lock.
  • Key 3: Meet customer service staff.
  • Key 4: Look up foreign currency price information.
  • Key 5: Find out the price of gold, diamonds and corporate gifts.
  • Key 6: Listen to product and service information.
  • Key 7: Reflecting on ethical violations and violations of the law by officials and employees working at VietinBank.
  • # key: To hear back the information.

Other Vietinbank Customer Care Contact Channels

Vietinbank Working Time

Monday08:00 - 12:0013:00 – 16:30
Tuesday08:00 - 12:0013:00 – 16:30
Wednesday08:00 - 12:0013:00 – 16:30
Thursday08:00 - 12:0013:00 – 16:30
Friday08:00 - 12:0013:00 – 16:30
SaturdayClose the doorClose the door
SundayClose the doorClose the door

Vietinbank Switchboard Phone Numbers At Some Branches

In addition to the central switchboard number, Vietinbank also has the hotline numbers of each branch in Hanoi, Ho Chi Minh and other provinces across the country to support customers, especially when the central switchboard contact is overloaded.

Hotline Vietinbank Ho Chi Minh

BranchAddressPhone number
Ho Chi Minh City Branch79A Ham Nghi, Nguyen Thai Binh ward, District 1.028.38297266
Branch 1 – Ho Chi Minh City93-95 Ham Nghi Street, Nguyen Thai Binh Ward, District 1.028.3821.0089
Branch 2 – Ho Chi Minh City222 – 224 Phan Dinh Phung, Ward 1, Phu Nhuan District.028.3995.1933
Branch 3 – Ho Chi Minh City461–465 Nguyen Dinh Chieu; 41, 39E, 39D Cao Thang, Ward 2, District 3.028.3839.8371
Branch 4 – Ho Chi Minh City57-59 Ben Van Don, Ward 12, District 4.028.3943.3907
Branch 5 – Ho Chi Minh City279-287 Tran Phu, ward. 8, District 5028.3855.2613
Branch 6 – Ho Chi Minh City635B Nguyen Trai, Ward 11, District 5.028.3856.1755
Branch 7 – Ho Chi Minh City346 Bui Huu Nghia, Ward 2, Binh Thanh District.028.3551.1240
West Saigon Branch – Ho Chi Minh CityLot 20, Song Hanh Street, Tan Tao Industrial Park, Binh Tan District028.3750.7534
Saigon South Branch23 Nguyen Huu Tho, Tan Hung Ward, District 7028.5412.2974

Hotline Vietinbank Hanoi

BranchAddressPhone number
Ba Dinh Branch34 Cua Nam, Hoan Kiem district024.3845.2826
The Hanoi branch west8 Ho Tung Mau, Mai Dich, Cau Giay024.3763.0492
Nam Thang Long Branch421 Hoang Quoc Viet, Cau Giay District, City. Hanoi.024.3754.3480
Chuong Duong Branch32, lane 298 Ngoc Lam, Long Bien district024.3873.5055
Dong Anh BranchGroup 4, Dong Anh town, Dong Anh district024.3883.3915
Dong Da Branch183 Nguyen Luong Bang, Quang Trung Ward, Dong Da District024.3552.8888
Hai Ba Trung Branch285 Tran Khat Chan, Hai Ba Trung district024.3971.8226
Hoan Kiem Branch1st, 2nd and 4th floors, building at 25 Ly Thuong Kiet street, Hoan Kiem district024.3826.7112
Hoang Mai BranchFloor 1, 2, 3, No. 25 Tan Mai Street, Hoang Mai District024.3664.8358
North Hanoi BranchNo. 441 Nguyen Van Linh, Phuc Dong Ward, Long Bien District024.3875.3169
Thanh Xuan BranchInterior Area, Nhan Chinh Ward, Thanh Xuan024.3557.8860
East Hanoi Branch284 Ha Huy Tap, Yen Vien Town, Gia Lam024.3878.2040
Hanoi City BranchNo. 6, Ngo Quyen, Hoan Kiem district024.3934.9590

Vietinbank Provincial Call Center

BranchAddressPhone number
An Giang Branch270 Ly Thai To, My Long Ward, City. Long Xuyen, An Giang province.0296.383.2428
Bac Kan branch15, Truong Chinh Street, Bac Kan Town, Bac Kan Province.0209.381.2289
Bac Giang BranchViet Thang Building, residential area 2, Hoang Van Thu street, Xuong Giang ward.0204.385.4111
Bac Lieu branch1 Hai Ba Trung, Ward 3, City. Bac Lieu, Bac Lieu province.0291,399.9979
Bac Ninh Branch31 Nguyen Dang Dao, Suoi Hoa Ward, Bac Ninh City, Bac Ninh Province.0222,381.0939
Da Nang branch218 Nguyen Van Linh, Vinh Trung Ward, Thanh Khe District, City. Danang.0236,369.1345/ 0236,369.1066
Dien Bien Branch07, Tran Dang Ninh street, residential group number 4, Muong Thanh ward, Dien Bien Phu city, Dien Bien province.0215.373.7578
Ha Nam Branch211 Le Hoan Street, Quang Trung Ward, City. Phu Ly, Ha Nam province.0226,385.2832
Hai Duong Branch1 Hong Quang Street, Nguyen Trai Ward, City. Hai Duong, Hai Duong province.0220,385.2280
Hai Phong Branch36 Dien Bien Phu, May To Ward, Ngo Quyen District, City. Hai Phong.0225.385.9895
Thua Thien Hue Branch02 Le Quy Don, Phu Hoi ward, City. Hue, Thua Thien Hue province.0234,382.2869
Ba Ria - Vung Tau Branch10 Trung Trac, Ward 1, City. Vung Tau, Ba Ria - Vung Tau Province.0254.385.6822

Instructions to Look Up Vietinbank Switchboard Numbers

To be able to look up the free Vietinbank switchboard number, customers can follow the steps below.

  • Step 1: To look up you need to access Vietinbank Branch Network
  • Step 2: Select the category to look up such as: Branch or ATM list
  • Step 3: Choose a category by your city and county
  • Step 4: See the results displayed

Functions of Hotline Vietinbank

Functions of Hotline Vietinbank
Functions of Hotline Vietinbank

Vietinbank switchboard is a hotline number dedicated to customer care services, ensuring the best and fastest support for customers with functions such as:

  • Query information about card services, account opening, card activation instructions, card loss report, card lock notification.
  • Query transaction information.
  • Register or cancel SMS Banking services, Internet BankingCredit card service…
  • Consulting and providing detailed information about all products quick loanservices, preferential programs of Vietinbank.
  • Resolve all questions and complaints of customers when using Vietinbank's services.
  • Query foreign exchange rates, savings interest rates, loan interest rates.

Contact Vietinbank Customer Service Hotline What should be noted?

Some things customers need to keep in mind when contacting Vietinbank's call center are:

  • When you call the switchboard, you will receive greetings and instructions automatically
  • The fee for calling Vietinbank Customer Care Center is 1,500 VND/minute
  • Vietinbank's call center supports customers 24 hours a day, 7 days a week, including holidays and Saturdays and Sundays
  • Have personal information ready to confirm the account holder when calling the support switchboard. Account problems, the bank only supports the owner of that account.


Thus, through the above article, customers already know the customer care hotline number Vietinbank switchboard 24/7 operation is 1900 558 868 or 024 3941 8868. Customers can call the hotline of each branch where they live for the fastest support.

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