How to retrieve ViettelPay (ATM ViettelPay) password when forgetting A - Z

A lot of people for some reason forget their login password and have to mess around with How to retrieve ViettelPay password?. If you do not know how to perform the password reset operation, please apply immediately according to each operation below. This is the fastest and simplest way to recover Viettelpay e-wallet password.

What is Viettelpay password?

ViettelPay is an e-wallet that supports online payments for customers who do not need to use cash. Through this application, customers can easily make payment transactions, buy and sell, and make simple recurring payments. In which to ensure safe transactions, ViettelPay password is required.

ViettelPay is an e-wallet that supports online payments
ViettelPay is an e-wallet that supports online payments

ViettelPay password is the password used to log in to protect the account, the password will help:

  • Protect all your account information, especially information about the linked banking system.

  • Secure online transactions because before each transaction, it is necessary to re-enter the password.

  • Avoid fraudsters taking advantage of stealing information, losing money in the account.

How to recover ViettelPay password when forgotten?

When you accidentally forget your password, you need to perform a new password reset as soon as possible. How to retrieve ViettelPay password is simple, you can do it on a case-by-case basis as follows:

In case the balance is less than 50,000VND

In case your account balance is less than 50,000 VND, you need to do the following to recover ViettelPay password:

  • Step 1: Log in to ViettelPay app => Enter registered phone number => Continue

  • Step 2: Select "Forgot Password"

  • Step 3: Enter the OTP code sent to your phone number => Select “Confirm”

  • Step 4: Enter the new password sent by ViettelPay to SMS. Enter the OTP to confirm the change of the new password

  • Step 5: Set new password reset

Case 50,000VND <= balance < 500,000 VND

In case your account balance is over 50,000 VND and less than 500,000 VND, the above method to recover ViettelPay password cannot be applied. You need to reset your password by following these steps:

  • Step 1: Contact ViettelPay Customer Service Center at 18009000.

  • Step 2: Select 0 key to meet ViettelPay service support consultant.

  • Step 3: The operator of the switchboard will check if the phone number you are calling is the same as the phone number registered to use the Viettel e-wallet application.

  • Step 4: If correct, Viettel pay will send a message containing the new password to your phone number.

  • Step 5: Log in to ViettelPay with the newly sent password and change the new password to increase security.

In case the balance is >= 500,000 VND

In case ViettelPay account has a balance greater than VND 500,000, it is necessary to perform a method to retrieve ViettelPay password directly at Viettel stores.

  • Step 1: Bring the original ID/CCCD to the nearest Viettel store.

  • Step 2: Fill out the required information on the application form.

  • Step 3: Confirm the main account => Re-issue new password.

Learn more: How cancel ViettelPay

ViettelPay identifier what?

How to retrieve ViettelPay ATM password when forgotten

For customers who have forgotten their ATM password, they need to follow the steps below to recover their ViettelPay password:

  • Step 1: Bring your ID/CCCD or other identification to the nearest Viettel store to ask the staff to unlock the service.

  • Step 2: Fill out all personal information in the information form. Then wait for the staff to confirm the account and proceed to re-issue a new password for you.

  • Step 3: Proceed to reopen Viettel ATM card then change the password. You can change your password directly at all ATMs nationwide.

How to reset new password ViettelPay

Besides how to recover ViettelPay password, which is of interest to many people, new users of ViettelPay also need to pay attention to how to change a new password. How to change the password will also be done simply by following these steps:

  • Step 1: Access ViettelPay application => Personal => Account settings.

  • Step 2: Select change password.

  • Step 3: Reset new password => Continue.

  • Step 4: Complete confirmation and send successful password conversion notification.

Changing a new password is quite simple, so you should change it often to better protect your payment account. In case the password is set for too long without converting, the possibility of information being hacked is also higher than that of regularly increasing account security.

Instructions on how to protect the most secure ViettelPay Password

To minimize the loss of your VettelPay password, you need to increase the security of the password. Adjust, set consumer passwords to be the most common passwords. Specifically, apply the following simple password protection tips:

Tips to protect the safest ViettelPay Password
Tips to protect the safest ViettelPay Password

Create password with difficulty, high security

ViettelPay password will usually have 6 digits, so when setting a password, you should not put consecutive numbers such as 000000, 111111, etc. At the same time, you should not use phone numbers, date of birth, ... or directly related numbers. Next to the personal information that you have made public to set as ViettelPay password.

You can combine using a password and login with fingerprint or face ID, this will help your account be better secure.

Change your password regularly

Regularly change your e-wallet account password so that no one knows the information. However, please keep this part of the password in the 3rd place so that you don't have to forget it and constantly have to do the way to retrieve ViettelPay password.

Do not save passwords on your phone

Your phone can be lost and stolen. Therefore, it is not advisable to save the password on the phone. You can save your password in a third place, put it on paper stored somewhere.

Do not share ViettelPay account and password with others

Absolutely do not share ViettelPay password with anyone who knows. Especially the OTP code, because as long as you provide one of these two forms, crooks can take advantage of the property.

Is there a fee to recover ViettelPay password?

Currently, when performing the ways to retrieve ViettelPay password that we shared above, you will not have to pay any fees. However, in case you call ViettelPay's customer care center, you will have to pay the carrier's call fee of 1,000 VND/minute.


So we have shared the details How to retrieve ViettelPay password? So simple that anyone can do it. Hopefully with these shares, you will use ViettelPay e-wallet more convenient and safer.

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